{"icp":"Ideal customers are mid-sized to large enterprises focused on enhancing customer success and product engagement.","faqs":[{"answer":"Gainsight is a software platform that helps businesses manage customer success and improve product experiences.","question":"What is Gainsight?"},{"answer":"Gainsight offers a range of services including customer success management, customer education, product experience tools, and community engagement solutions.","question":"What services does Gainsight offer?"},{"answer":"Yes, Gainsight offers a free trial for users to explore their product features.","question":"Is there a free trial available?"},{"answer":"Gainsight's services are designed for businesses of all sizes looking to enhance customer retention and engagement.","question":"Who can benefit from Gainsight's services?"},{"answer":"Gainsight serves a variety of industries, focusing on businesses that prioritize customer success and product experience.","question":"What industries does Gainsight serve?"}],"pricing":{"price_model":"custom","price_notes":"Pricing is tailored based on the specific needs of the business and the services selected.","has_free_tier":true,"starting_price":null},"version":"1.0","category":"Customer Success Software","features":["Customer360 views","AI-powered customer engagement insights","In-app guidance for product adoption","Automated Success Snapshots","Community moderation with AI","Enterprise permissions for data control","Personalized data views for different roles","Automated risk detection and intervention"],"verified":false,"offerings":[{"name":"Gainsight CustomerOS","type":"platform","description":"A comprehensive platform that orchestrates customer journeys, from onboarding to outcomes, ensuring customers learn, adopt, connect, and succeed."},{"name":"Skilljar by Gainsight","type":"service","description":"A customer education platform designed to scale onboarding, boost product adoption, and monetize customer education."},{"name":"Customer Communities","type":"service","description":"A hub for customers to connect, learn, and share insights, moderated by AI for enhanced engagement."},{"name":"Product Experience","type":"service","description":"Tools to improve user adoption through in-app engagements and product analytics."}],"brand_name":"Gainsight","schema_url":"https://useharbor.io/brands/gainsight/harbor.json","enriched_at":"2025-12-02T09:46:30.417Z","company_info":{"hq_location":"San Francisco, CA","founded_year":null,"employee_band":"1000+","industry_tags":["Customer Success","Software","Product Experience"]},"generated_at":"2025-12-02T09:46:30.417Z","integrations":["Salesforce","Slack","SAP Sales Cloud","Intercom","Google Analytics","Jira","Freshdesk","ServiceNow"],"one_line_summary":"Gainsight provides customer success and product experience software to help businesses retain and grow their customer relationships.","short_description":"Gainsight is a leading provider of Customer Success software that enables organizations to enhance customer retention and engagement. Their platform integrates various tools to support customer learning, adoption, and connection, all aimed at driving business growth.","enrichment_version":"1.0","visibility_scoring":{"score_rationale":"The website clearly outlines what Gainsight does, the services offered, and provides basic company information. The content is well-structured for AI extraction.","brand_clarity_0_25":25,"structure_for_ai_0_20":20,"trust_and_basics_0_20":15,"offerings_clarity_0_25":25,"breadth_of_coverage_0_10":10,"total_visibility_score_0_100":95}}