{"icp":"Businesses looking to improve customer experience through feedback analysis.","faqs":[{"answer":"A feedback piece is 1 live chat, phone call, survey response, review, or other feedback entity that gets analyzed by our AI system.","question":"What's a feedback piece?"},{"answer":"Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.","question":"Can I change plans at any time?"},{"answer":"We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional conversations as needed.","question":"What happens if I exceed my conversation limit?"},{"answer":"Yes, annual plans receive a 20% discount compared to monthly billing. You can switch to annual billing at any time.","question":"Do you offer annual discounts?"},{"answer":"We support Google Play, Salesforce, Zendesk, Genesys, Qualtrics, and many other platforms.","question":"What data sources do you support?"},{"answer":"Absolutely. We use enterprise-grade security with SOC 2 compliance, end-to-end encryption, and PII reduction to keep your data safe.","question":"Is my data secure?"}],"pricing":{"price_model":"tiered","price_notes":"Free tier available for basic analysis.","has_free_tier":true,"starting_price":"$199/month"},"version":"1.0","category":"Customer Feedback Analysis","features":["AI Agent Access","Sentiment Analysis","Theme Analysis","Data Backfill","Advanced Reporting","Custom Integrations","Priority Support","PII Redaction","Multi-language Support"],"verified":false,"offerings":[{"name":"Customer Feedback Analysis","type":"service","description":"An AI-driven service that analyzes various forms of customer feedback to extract insights and trends."}],"brand_name":"Spiral","schema_url":"https://useharbor.io/brands/spiral-2/harbor.json","enriched_at":"2025-12-03T06:55:51.446Z","company_info":{"hq_location":null,"founded_year":null,"employee_band":"unknown","industry_tags":["Customer Feedback","AI","Analytics"]},"generated_at":"2025-12-03T06:55:51.446Z","integrations":["Google Play","Salesforce","Zendesk","Genesys","Qualtrics","SurveyMonkey"],"one_line_summary":"AI-powered customer feedback analysis tool.","short_description":"Spiral helps businesses analyze customer feedback using AI technology. It processes reviews, live chats, and calls to provide insights into customer sentiment and trends.","enrichment_version":"1.0","visibility_scoring":{"score_rationale":"The brand clearly communicates its purpose and offerings, with structured content and comprehensive FAQs, but lacks explicit company basics like location and founding year.","brand_clarity_0_25":20,"structure_for_ai_0_20":20,"trust_and_basics_0_20":15,"offerings_clarity_0_25":20,"breadth_of_coverage_0_10":10,"total_visibility_score_0_100":95}}