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Operata
What AI says about Operata
Operata is the world's first CX observability platform designed exclusively for cloud contact centers. It enables organizations to connect disparate data points across their customer experience stack, providing real-time insights and recommendations to enhance both agent and customer interactions.
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Products & Services
Operata Platform
An AI-powered CX observability platform that monitors every second of customer interactions, providing insights and recommendations for improved customer experience.
Common Questions
What is CX Observability?
CX Observability is the ability to connect and analyze data from various customer experience systems to improve interactions and resolve issues in real-time.
Who can benefit from Operata?
Operata is designed for IT and operations leaders in cloud contact centers looking to enhance their customer experience and operational performance.
What integrations does Operata support?
Operata integrates with over 50 CX platforms, including popular CCaaS and CRM systems.
Is there a free trial available?
Yes, Operata offers a free trial for users to explore the platform's capabilities.
How does Operata ensure data security?
Operata adheres to industry standards for data security and compliance, including SOC 2 Type II compliance.