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Spiral
What AI says about Spiral
Spiral helps businesses analyze customer feedback using AI technology. It processes reviews, live chats, and calls to provide insights into customer sentiment and trends.
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Products & Services
Customer Feedback Analysis
An AI-driven service that analyzes various forms of customer feedback to extract insights and trends.
Common Questions
What's a feedback piece?
A feedback piece is 1 live chat, phone call, survey response, review, or other feedback entity that gets analyzed by our AI system.
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.
What happens if I exceed my conversation limit?
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional conversations as needed.
Do you offer annual discounts?
Yes, annual plans receive a 20% discount compared to monthly billing. You can switch to annual billing at any time.
What data sources do you support?
We support Google Play, Salesforce, Zendesk, Genesys, Qualtrics, and many other platforms.
Is my data secure?
Absolutely. We use enterprise-grade security with SOC 2 compliance, end-to-end encryption, and PII reduction to keep your data safe.